Privacy policy
Last Updated: 01 November 2025
Tacknova B.V. operates this website and all related information, functionalities, products, and services (the “Services”). We are committed to providing you with a safe, reliable, and transparent experience. In this privacy policy, we explain how Tacknova B.V. collects, uses, secures, and shares your personal data when you visit or use our Services, make a purchase, or otherwise interact with us.
We kindly ask you to read this privacy policy carefully. By using our Services, you confirm that you have read and understand how Tacknova B.V. processes your data.
1. Personal Information Tacknova B.V. Collects
“Personal information” refers to data that identifies you or can reasonably be linked to you. Depending on your interaction with the Services, Tacknova B.V. may collect the following categories of data:
Information You Provide Directly to Tacknova B.V.
• Name, address, shipping address, billing address
• Phone number and email address
• Payment and transaction details
• Information about returns, orders, and service requests
• Correspondence with our customer support
• Account information such as preferences, login details, and settings
Information Collected Automatically
• IP address
• Browser and device information
• Log files
• Information about your use of the website
• Cookies and similar technologies
Information From Third Parties
• Payment providers
• Shippers/carriers
• IT service providers and security partners
These parties always act in accordance with their own privacy policies but process data solely on behalf of Tacknova B.V.
2. How Tacknova B.V. Uses Your Personal Information
Tacknova B.V. uses your data only for legitimate purposes, including:
1. Providing and Improving the Services
• Processing orders, payments, and shipments
• Managing your account
• Handling returns and customer service
• Improving our website and services
• Personalizing your shopping experience
2. Marketing and Communication
• Sending relevant information, offers, or product updates
• Displaying personalized recommendations based on previous purchases or interests
You may opt out of marketing communications at any time.
3. Security and Fraud Prevention
Tacknova B.V. uses personal data to:
• Verify your identity
• Detect and prevent fraudulent activities
• Improve the security of our systems and Services
4. Legal Obligations
Tacknova B.V. processes data to:
• Comply with laws and regulations
• Respond to competent authorities
• Fulfill contractual obligations
3. With Whom Tacknova B.V. Shares Your Data
Tacknova B.V. may share personal information with:
• Service providers (such as IT partners, carriers, payment providers, hosting parties)
These parties process data exclusively on behalf of Tacknova B.V.
• Marketing and analytics partners
This only occurs when necessary and in compliance with GDPR regulations.
• Business partners
Only if you provide consent, for example for logistical handling.
• Authorities or legal entities
When legally required.
• Third parties involved in business transactions
Such as mergers, acquisitions, or reorganizations. In such cases, the protection of your data remains ensured.
Tacknova B.V. never sells your data.
4. Third-Party Websites and Services
The Services of Tacknova B.V. may contain links to external websites. Tacknova B.V. has no control over these parties' privacy policies and advises you to read their policies carefully before providing any data.
5. Children’s Data
The Services of Tacknova B.V. are not intended for minors. Tacknova B.V. does not knowingly collect data from children. If you believe your child has provided data to us, please contact us so we can remove it.
6. Security and Retention Periods
Tacknova B.V. takes appropriate technical and organizational measures to protect your personal information. However, absolute security can never be guaranteed.
Tacknova B.V. retains your personal information only as long as necessary for:
• Providing our Services
• Fulfilling legal retention obligations
• Internal administration
• Resolving disputes
7. Your Rights
Depending on your jurisdiction, you may exercise the following rights:
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent
• Right to adjust marketing preferences
Tacknova B.V. may ask you to verify your identity before processing your request.
8. Complaints
If you have a complaint about the processing of your data, you may contact Tacknova B.V. using the details below. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. International Data Transfers
If Tacknova B.V. transfers data outside the European Economic Area, this will only occur when appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
10. Changes to This Privacy Policy
Tacknova B.V. may update this privacy policy. When this occurs, the date at the top will be updated. We advise you to review this policy regularly.
11. Contact Information
For questions about this privacy policy or your personal information, you can contact:
📧 info@tacknova.nl
📍 Tacknova B.V.
Beethovenlaan 28
3906 CR Veenendaal
The Netherlands